Terms & Conditions

Acceptance of this Agreement

These terms and conditions (“Terms and Conditions”) control your use of this website (“Website”). In these Terms and Conditions, “Wiselearn” is referred to as the “Company”, “us,” or “we.” “You” refers to a user or a paying customer. If you are a company or another person who gives access to Company products, your access is subject to these terms and conditions. This Website, the services made available through the Website and the content therein (the ‘Products’) are owned, operated, and maintained, as applicable, by Wiselearn and its group companies. The Website, Products and Content are, collectively, the ‘Company Products’. By (a) using or accessing the Company Products (b) accessing any Course through the Website; You agree to the terms and conditions set forth herein (“Agreement”). By using this Website or its Products and Services, you Agree and Warrant that you have read, understood, and agreed to be bound by these terms. Our privacy policy can be found at Privacy Policy. If you do not accept these terms, you must not use – and are not authorized to use – all or any portion of the Company Products.

Please read this carefully before you use the services of this Website.

• You should not use this site in an unlawful manner; you must respect the Website Terms and Conditions and follow the Privacy Policy.
• Under no situations or circumstances, will the Company be liable for any change in the content which it provides on the Website through its products and services, including but not limited to any errors, omissions, loss, or damage experienced in connection with the use of any content made available via our products, services, or various resources such as email, blog posts, etc.
• Our Company Products are available to any user with access to the Internet. However, we are not responsible for the charges incurred for the usage of hardware, software, or internet services provider fee. Also, the user is fully responsible for the proper functioning of computer hardware and internet access.
• You will be required to use login credentials for some of the sections on the Website and the Company reserves the right to block access to our services for any user who does not follow these conditions.
• We undertake commercially reasonable efforts to ensure that users get uninterrupted access to our service, but cannot guarantee said access.

Website Usage Guidelines

• Do not insult, abuse, harass, stalk, threaten, or infringe the rights of others.
• Do not publish, post, distribute or disseminate any defamatory, infringing, indecent, offensive or unlawful material or information.
• Do not upload, install, transfer files which are protected by Intellectual Property Laws or software which affects other computers.
• Do not edit our HTML source code, reverse engineer or attempt to hack our Company Products.
• Do not run Spam services/scripts or anything which could affect the infrastructure, and in turn, the users.
• Do not communicate spam, advertise, or sell services such as digital downloads, eBooks, or phishing links.
• You may not copy, distribute, or in plagiarize our website content or user submitted content.
• Do not use any content which violates any legal, regulatory, Governmental or network operator conditions or codes of practice.

Links and Hyperlinks Terms

This Website may have links to other websites. We do not control the content of these websites; nor are we responsible for their website content. The sole purpose of these links is to provide users information.

• You may not mirror or frame the homepage or any other pages of this Website on any other website or webpage.
• Do not link to our website pages and subpages with spam links/anchor text, which could provide a false impression.
• Do not use or include copyrighted or registered trademarks, or Intellectual property images, design or content as a link to our website.
• Do not link to or from pages which support racism, terrorism or hate speech.
• Do not link to or from pages which provide pornographic content and violate human and animal rights.
• Do not link to or from pages with content which infringes on the intellectual property of any third party, person or entity.
• Do not link pages to or from content which violates any legal, regulatory, Governmental or network operator conditions or codes of practice.

User ID and Password

By using or accessing the Website you acknowledge and agree that your user ID and password (“Participant Account“) is for your exclusive use only. Use or sharing of your Participant Account with another user is not permitted and is cause for immediate blocking of your access to the Website, the Services and the Content, the Courseware, and termination of your Participant Account. You agree that you are solely responsible for maintaining the confidentiality of your Participant Account and for all activities that occur under it. You agree to immediately notify our Grievance Officer If you become aware of or have reason to believe that there is any unauthorized use of your Participant Account. You also agree to take all reasonable steps to stop such unauthorized use and to cooperate with Us in any investigation of such unauthorized uses. We shall not under any circumstances be held liable for any claims related to the use or misuse of your Participant Account due to the activities of any third party outside of our control or due to your failure to maintain the confidentiality and security of your Participant Account.

Content and Courseware

As a part of our Services offered through our Website, we shall grant you access to our content, courseware, practice tests, and other information, documents, and data which may be in audio, video, written, graphic, recorded, photographic, or any machine-readable format in relation to the specific training course you have registered for (“Content and Courseware“). We reserve the right to amend, revise or update the Content and Courseware offered to you. In the event such an amendment, revision or update occurs, we may require you pay an additional fee to access such amended, revised, or updated Content and Courseware.

Free Access

Your access to any of Our free Courses is limited to the self-learning videos and a select, sub-set of course resources only. Nothing herein shall at any time be construed to mean unhindered or unconditional access to all the features of the said Courses, as may be available upon purchase of the respective Courses. Your free access to these courses shall be limited to such respective number of days, as may be indicated for each Course on the date of your enrolment, and shall be revoked at the end of the specified number of days. However, We at Our sole option reserve the right to revoke or extend Your free access to all free content made available to you at any early instance without any notice or liability. Upon your enrolment in these free courses, no license is deemed to be granted to you for further sale or to utilize the materials for any reuse, reproduction, re-publication for commercial/non-commercial purposes. All materials provided to you under a free access are copyright products of Wiselearn or third parties or its partners. Any violation of laws herein, or otherwise, shall make you liable to the maximum extent available under law. All regular features of the Courses, including exam vouchers and certifications, but not limited to them, may be available upon a full-value purchase of the respective Courses only. Please also read our Privacy Policy carefully. Wiselearn reserves all other rights, ‘ingress’ & ‘egress’ with respect to the free access and may forfeit the access at any time without notice.

Usage of the Website and Services

We grant you a personal, restricted, non-transferable, non-exclusive, and revocable license to use the Website, the Services, and the Content and Courseware offered through the Website until the time the completion of the training course that you have enrolled for or the termination of this Agreement according to the Terms and Conditions set forth herein, whichever is earlier. The Services and the Content and Courseware are provided solely for your personal and non-commercial use to assist you in completing the training course you have registered for (“Restricted Purpose“). You are permitted online access to the Website, the Services, and the Content and Courseware and may download, save, or print the Content and Courseware solely for the Restricted Purpose. You are not permitted to reproduce, transmit, distribute, sub-license, broadcast, disseminate, or prepare derivative works of the Content and Courseware, or any part thereof, in any manner or through any communication channels or means, for any purpose other than the Restricted Purpose, without Our prior written consent.

Intellectual Property Rights

While you are granted a limited and non-exclusive right to use the Website, the Services, and the Content and Courseware for the Restricted Purpose as set forth in this Agreement, you acknowledge and agree that We are the sole and exclusive owner of the Website, the Services and the Content and Courseware and as such are vested with all Intellectual Property Rights and other proprietary rights in the Website, the Services, and the Content and Courseware. You acknowledge and agree that this Agreement other than permitting you to use the Website, the Services, and the Content and Courseware for the Restricted Purpose does not convey to you in any manner or form any right, title or interest of a proprietary, or any other nature in the Website, the Services, and the Content and Courseware.

Claims of Intellectual Property Violations

If you believe that your work has been used without your permission and in a manner that violates your copyright, please provide us with the information given below and we will act on it.

• The authorized person who will act on behalf of the owner of the copyright, should send a digital or physical signature.
• A description of the copyrighted work that you claim to be infringing your IP.
• A description of where and how the material that you claim is infringing is located on our Website, with enough detail that we may find it on the Website.
• Your Contact Details – Address, telephone number, and email address.
• A statement by you, that the information which you provided is accurate and your claim of the copyright or intellectual property is on your owner’s behalf
• You can reach Wiselearn to notify your claims of copyright by writing to us through Contact Us Form.

Transaction Terms

• To make a transaction on our website, you are obligated to pay for that transaction.
• Please pay close attention to your payment details such as total bill, taxes, shipping costs, and discounts.
• There are certain products which require additional terms and conditions which you have to agree to before you make the purchase.
• Invoice of the order placed can be requested from Wiselearn Sales Team.

WE MAKE NO WARRANTIES OF ANY KIND, EXPRESSED OR IMPLIED, WITH RESPECT TO ANY PRODUCTS OR SERVICES SOLD ON OR THROUGH OUR WEBSITE. No additional or different terms contained in any purchase order, document, transmission or other communication shall be binding upon us unless agreed to by us in writing. We reserve the right to modify or change any transaction, without prior notice, and in our sole discretion to limit the order quantity on any item and to refuse service to anyone.

Pricing Disclaimer

All prices, products, and offers on our website are subject to change without notice. While we strive to provide most accurate and up-to-date information, in some cases one or more items on our website may be priced incorrectly. This might happen due to human errors, digital images, technical errors, or a mismatch in pricing information received from our suppliers. We reserve the right to change prices for all our products, offers, or deals. These changes may be due to market conditions, course termination, providers, price changes, errors in advertisements, and other mitigating circumstances. However, we will not change the price you paid at the time of purchase of any course.

Usage of Personal Information of Participants

We reserve the right to feature your picture in any photos, videos, or other promotional material used by Us. Further, we may use your personal information to inform you about other training courses offered by Us. However, we shall not distribute or share your personal information with any third-party marketing database or disclose your personal information to any third party except on a case-to-case basis after proper verification of such third party or if required under any applicable law.

Limitation of Liability

You expressly agree that use of the Website, the Services, and the Content and Courseware are at your sole risk. We do not warrant that the Website or the Services or access to the Content and Courseware will be uninterrupted or error free; nor is there any warranty as to the results that may be obtained from the use of the Website, the Services or the Content and Courseware or as to the accuracy or reliability of any information provided through the Website, the Services, or the Content and Courseware. In no event will We or any person or entity involved in creating, producing, or distributing the Website, the Services, or the Content and Courseware be liable for any direct, indirect, incidental, special, or consequential damages arising out of the use of or inability to use the Website, the Services, or the Content and Courseware. The disclaimer of liability contained in this clause applies to any and all damages or injury caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, theft or destruction or unauthorized access to, alteration of, or use of records or any other material, whether for breach of contract, negligence, or under any other cause of action. You hereby specifically acknowledge that We are not liable for any defamatory, offensive, wrongful, or illegal conduct of third parties, or other users of the Website, the Services or the Content and Courseware and that the risk of damage or injury from the foregoing rests entirely with each user. You agree that Our liability or the liability of Our affiliates, directors, officers, employees, agents, and licensors, if any, arising out of any kind of legal claim (whether in contract, tort or otherwise) in any way connected with the Services or the Content and Courseware shall not exceed the fee you paid to Us for the particular training course.

Term and Termination

We reserve the right to block your access to the Content and Courseware with immediate effect as a result of your misrepresentation, default, misconduct, or breach of your obligations under this Agreement (“Event of Default“). On the occurrence of any Event of Default, we shall be authorized to exercise all the rights and remedies under this Agreement or applicable Law or available in equity to seek indemnification for any Loss or Claim resulting from any such Event of Default.

Indemnity

You agree to indemnify and hold Us, our subsidiaries, affiliates, contractors, licensors, directors, officers, employees, and agents, harmless from and against any and all claims, losses, damages, liabilities, and expenses including attorneys’ fees, arising out of your unauthorized use of the Website, the Services, and the Content and Courseware or any violation or breach of this Agreement or any provisions hereof.

Waiver

Neither failure nor delay on our part to exercise any right, remedy, power, or privilege hereunder shall operate as a waiver thereof, or of the exercise of any other right, remedy, power, or privilege. No term of this Agreement shall be deemed waived, and no breach consented to, unless such waiver or consent shall be in writing and signed by the party claimed to have waived or consented. No waiver of any rights or consent to any breaches shall constitute a waiver of any other rights or consent to any other breach.

Severability

In the event any provision of this Agreement is held invalid or unenforceable under the applicable laws as specified under Governing Law and Jurisdiction section, the remaining provisions shall continue in full force and effect, and the Agreement shall be deemed to be reformed byreplacing such invalidated or unenforceable provision with a valid and enforceable provision that gives effect as closely as possible to the intentions of the parties as expressed by the invalidated or unenforceable provision.

Governing Law and Jurisdiction

This Agreement shall be governed by and construed in accordance with the Laws of UAE and the courts located in Dubai.

Amendment and Assignment

We reserve the right to unilaterally amend or modify this Agreement without giving any prior notification to you. We shall however publish the revised agreement on the Website so that you are aware of the revisions, modifications and amendments made by Us to this Agreement. Your continued use of or access to the Website, the Services, and the Content and Courseware following the posting of any changes to this Agreement shall constitute acceptance of those changes. You are not permitted to assign this Agreement or the rights and obligations under this Agreement to any third party and you only shall be held liable for any breach of this Agreement or any terms and conditions hereof.

Entire Agreement

This Agreement, along with the Privacy Policy, Refund Policy, and any additional guidelines, rules, and/or disclaimers posted on the Website constitutes the entire agreement governing your use of our website and supersedes any prior agreements, if any, relating to any matter dealt within this Agreement.

Grievance Redressal

In case you have any concerns or queries, please reach out to our Grievance Officer. Our Grievance Officer shall undertake all reasonable efforts to address your grievances in the shortest possible time. you may contact us at:

• Email: info@wiselearn.ae

Last Updated on 15th March 2024

These terms and conditions (“Terms and Conditions”) control your use of this website www.wiselearn.ae (“Website”). In these Terms and Conditions, “Wiselearn Management Training LLC” is referred to as the “Company”, “Wiselearn Management Training LLC”, “Wiselearn”, “us,” or “we.”

The Wiselearn website (the ‘Site’), the educational services made available through the site and the content (the ‘Products’) are owned, operated and maintained, as applicable, by Wiselearn (‘we’, “Wiselearn”, “Wiselearn Management Training LLC”, ‘our’, ‘us’, or the ‘Company’). The Site, Products and Content are, collectively, the ‘Company Products’.

The information provided on the Site is free of charge and for informational purposes only and does not create a business or professional services relationship between you and Wiselearn. The Site may contain inaccuracies or typographical errors. Any use you make of the information provided on the Site, or any site or service linked to by the Site, is at your own risk

By submitting details in any of the query forms on the website you agree that Wiselearn may use your name, email address, telephone number or other data to communicate with you either by itself or through any of its designates. To have this information modified or deleted from our records at any time, please write to support@wiselearn.ae Wiselearn assures you that it will not sell this information to any other party.

Our privacy policy is subject to change at any time without notice. To make sure you are aware of any changes, please review this policy periodically.
By visiting this Website you agree to be bound by the terms and conditions of this Privacy Policy. If you do not agree please do not use or access our Website.
By mere use of the Website, you expressly consent to our use and disclosure of your personal information in accordance with this Privacy Policy. This Privacy Policy is incorporated into and subject to the Terms of Use.

01. Collection of Personally Identifiable Information

When you use our Website, we collect and store your personal information which is provided by you from time to time. Our primary goal in doing so is to provide you a safe, efficient, smooth and customized experience. This allows us to provide services and features that most likely meet your needs, and to customize our Website to make your experience safer and easier. More importantly, while doing so we collect personal information from you that we consider necessary for achieving this purpose.

In general, you can browse the Website without telling us who you are or revealing any personal information about yourself. Once you give us your personal information, you are not anonymous to us. Where possible, we indicate which fields are required and which fields are optional. You always have the option to not provide information by choosing not to use a particular service or feature on the Website. We may automatically track certain information about you based upon your behavior on our Website. We use this information to do internal research on our users’ demographics, interests, and behavior to better understand, protect and serve our users. This information is compiled and analyzed on an aggregated basis. This information may include the URL that you just came from (whether this URL is on our Website or not), which URL you next go to (whether this URL is on our Website or not), your computer browser information, and your IP address.
We use data collection devices such as “cookies” on certain pages of the Website to help analyze our web page flow, measure promotional effectiveness, and promote trust and safety. “Cookies” are small files placed on your hard drive that assist us in providing our services. We offer certain features that are only available through the use of a “cookie”.

We also use cookies to allow you to enter your password less frequently during a session. Cookies can also help us provide information that is targeted to your interests. Most cookies are “session cookies,” meaning that they are automatically deleted from your hard drive at the end of a session. You are always free to decline our cookies if your browser permits, although in that case you may not be able to use certain features on the Website and you may be required to re-enter your password more frequently during a session.

Transaction/use/activity on website

If you choose to buy on the Website, we collect information about your buying behavior.

• All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.

If you choose to post messages on our message boards, chat rooms or other message areas or leave feedback, we will collect that information you provide to us. We retain this information as necessary to resolve disputes, provide customer support and troubleshoot problems as permitted by law.

If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on the Website, we may collect such information into a file specific to you.

We collect personally identifiable information (email address, name, phone number, credit card/debit card / other payment instrument details, etc.) from you when you set up a free account with us. While you can browse some sections of our Website without being a registered member, certain activities (such as placing an order) do require registration. We do use your contact information to send you offers based on your previous orders and your interests.

02. Sharing of personal information

We may share personal information with our other corporate entities and affiliates to help detect and prevent identity theft, fraud and other potentially illegal acts; correlate related or multiple accounts to prevent abuse of our services; and to facilitate joint or co-branded services that you request where such services are provided by more than one corporate entity. Those entities and affiliates may not market to you as a result of such sharing unless you explicitly opt-in.

We may disclose personal information to law enforcement offices, third party rights owners, or others in the good faith belief that such disclosure is reasonably necessary to: enforce our Terms or Privacy Policy; respond to claims that an advertisement, posting or other content violates the rights of a third party; or protect the rights, property or personal safety of our users or the general public.

We and our affiliates will share/sell some or all of your personal information with another business entity should we (or our assets) plan to merge with, or be acquired by that business entity, or re-organization, amalgamation, restructuring of business. Should such a transaction occur that other business entities (or the new combined entity) will be required to follow this privacy policy with respect to your personal information.

03. Links to Other Sites

Our Website links to other websites that may collect personally identifiable information about you. Wiselearn is not responsible for the privacy practices or the content of those linked websites.

04. Refusal  of Application

Wiselearn reserves the right to refuse any application by candidate for certification registration without assigning any reason.

05. Your Consent

By using the Website and/or by providing your information, you consent to the collection and use of the information you disclose on the Website in accordance with this Privacy Policy, including but not limited to Your consent for sharing your information as per this privacy policy.

If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

06. Cookies

A “cookie” is a small piece of information stored by a web server on a web browser so it can be later read back from that browser. Cookies are useful for enabling the browser to remember information specific to a given user. We place both permanent and temporary cookies in your computer’s hard drive. The cookies do not contain any of your personally identifiable information.

Additionally, you may encounter “cookies” or other similar devices on certain pages of the Website that are placed by third parties. We do not control the use of cookies by third parties.

Any purchase, dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE.

• The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore the Customers’ are encouraged to frequently visit these sections in order to be updated about the changes on the website. Modifications will be effective on the day they are posted.

If you have any questions about these terms, please contact us at: info@wiselearn.ae

POLICY BRIEF & PURPOSE:

Consistent with the requirements of the authorities involved, the purpose of this policy is to provide the guidelines for granting refunds to Students’ Enrollment Fees which applies to Domestic and International Students enrolled in Wiselearn programs.

Our Cancellation & Refunds outlines the available options for our customers for any Cancellation /Refund process (Online, Offline and Self-paced & E-Learning Courses).

SCOPE

This Cancellation/Refund policy applies to all the students who enrolls for a course with Wiselearn

CANCELLATION & REFUNDS:

1. Wiselearn will offer a refund on the following lines:
   
   1. Refund is issued only in case of withdrawals due to unsatisfactory/delayed training delivery on the part of Wiselearn and only upon through investigation and approval from the management
   2. Students enrolled for E-Learning courses are not eligible for refund.
2. Wiselearn will NOT offer refund to students under the following circumstances:
   
   1. In case the Student fail to attend the scheduled classes of the course.
   2. Money back guarantee is void if the participant has attended the sessions, and received recordings for more than 1 day.
   3. Refund on batch rescheduled by the participant is not applicable. The only option is to change the Schedule as per the available batches provided by Wiselearn.
   4. If the refund request is raised after 30 days of enrollment under any condition
3. Refund request can be initiated by the Student only.
4. Contents of the email should be followed by submitting Online-Refund Request Form (Filled) attached with Payment Proof, Course Details, Bank Details, valid reason for refund and etc.

PAYMENT of REFUND

1. 15% of the course fee as a service charge on the transaction amount will be borne by the student (Online, Offline and Self-paced & E-Learning Courses).
2. Tax Amount of the course fee will be deducted if Tax Invoice were issued to the Student.
3. If approved, refunds are paid in local currency within 7 business days with accompanying evidence required only.
4. Refunds will be done through the Original Mode of Payment.

Request Refund:

Email us at support@wiselearn.ae for raising refund request.

Wiselearn reserves the right to revise the terms & conditions of this policy without any prior notice. Updated on: 31-Jan-2024

We value and respect others intellectual property and expect our users to do the same. The entire contents of the Site are protected by copyright and trademark laws. The owner of the copyrights and trademarks are WISELEARN.AE, its affiliates, or other third-party licensors. The material on the site, including text, graphics, code and/or software is copyrighted and belongs to Wiselearn, therefore you may not duplicate, modify, publish, or reproduce the content in any manner.

Wiselearn does not take any responsibility for the content on other sites (except our partners and affiliates), that you may find when searching or accessing Wiselearn products or services. The Privacy Policy and Terms of Use of the sites that you visit will administer that material.

Wiselearn has all the rights to disable or prohibit access to users who do not respect and involve in the infringement of Wiselearn intellectual property.

You are not allowed to use any of the digital images or logos from the website. In case of copyright issues, there has to be a written consent from the trademark owner.

If you believe that there is any content on the Site that infringes your copyrighted work, kindly contact Wiselearn and provide the following information:

1. A description of the copyrighted work that you claim has been infringed;
2. A description of where the material that you claim is infringing is located on the Site;
3. Your address, telephone number, and email address;
4. A statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; and
5. A statement by you, made under penalty of perjury, that the above information in your Notice is accurate and that you are the copyright owner or authorized to act on the copyright owner’s behalf.